Refund Policy

RankPursuits is a service business — we don’t sell off-the-shelf products, so our refund terms are built around how a service engagement actually works: an audit, then a build, then ongoing work. This policy explains how refunds and cancellations are handled across those stages. Specific terms in your signed proposal or agreement always take precedence over this general policy.

Audit & Discovery Stage

Our process typically starts with an audit of your current lead flow and a short call — this stage carries no retainer and nothing is charged until you decide to move forward, so there’s nothing to refund at this point.

Project & Build Fees

• If a project requires an upfront deposit, that deposit covers the planning and setup work we begin immediately on your project, and is non-refundable once work has started.
• If you cancel before any build work has begun, we’ll refund your deposit in full, minus any costs already incurred on your behalf (such as third-party software fees).
• If you cancel partway through a build, we’ll invoice for work completed up to that point and refund any remaining unused balance.

Monthly Retainers & Ongoing Services

• Monthly retainer and management fees cover the work performed during that billing period and are non-refundable once the period has started.
• You can cancel ongoing services at any time for future billing periods — see the cancellation terms in your agreement for the required notice period.
• We don’t charge for partial months you didn’t ask to continue into.

If We Don’t Deliver

If we fail to deliver the agreed scope of a project — for reasons on our side, not changes you request along the way — we’ll work with you to make it right, which may include completing the outstanding work or issuing a partial refund for the undelivered portion, at our discretion and in good faith.

Third-Party Costs

Costs we pay to third parties on your behalf (for example, GoHighLevel subscription fees, ad spend, or paid tools) are generally non-refundable once incurred, since we’ve already paid them to the provider.

How to Request a Refund

Email us at support@rankpursuits.com with your project details and the reason for your request. We respond to every request personally and aim to resolve it within a few business days.